Shipping policy

At Ukexcite, we are committed to providing a smooth and timely delivery experience for all orders placed through our website.

Shipping Coverage

We currently deliver to addresses within the United Kingdom only. At this time, we do not ship internationally.

Order Processing

All orders are processed within 1 to 2 business days after the order is placed.
Orders placed before 2:00 PM (UK time) on a business day are typically processed the same day.
Orders placed after 2:00 PM or during weekends or public holidays will be processed on the following business day.

Delivery Time

Once your order has been processed, delivery is expected within 3 to 7 business days. Delivery times may vary depending on your location within the UK and external factors such as courier delays or seasonal demand.

Shipping Fees

We offer free standard shipping on all orders, with no minimum purchase required.

Order Tracking

Once your order is shipped, a confirmation email will be sent to you with tracking details. Please use this information to follow the progress of your shipment.

Delivery Carriers

We partner with reliable national couriers to ensure that your order arrives safely and on time. Carrier selection may vary based on the size, weight, and destination of your order.

Delivery Address

Please ensure that your shipping address is complete and accurate at the time of checkout. We are not responsible for orders that are delayed or undelivered due to incorrect or incomplete address information.

Missed or Failed Deliveries

In case of a failed delivery attempt, the carrier may leave a delivery note with further instructions or reschedule a second attempt. If the order is returned to us due to non-collection, we will contact you to arrange a re-delivery or refund.

Questions or Support

If you have any questions about your delivery or need assistance with your order, please contact our support team:

• Email: support@ukexcite.com

• Phone: +44 7365 592193

• Support Hours: Monday to Friday, 9:00 AM – 6:00 PM