These Terms of Service ("Terms") govern your use of the website https://ukexcite.com/ and the purchase of any goods from Ukexcite. By accessing or using our website, you agree to be bound by these Terms. If you do not agree, please do not use this site.
1. Company Information
Business Name: Ukexcite
Business Address: 41 Barnsole Rd, Gillingham ME7 4DT, United Kingdom
Email: support@ukexcite.com
Phone: +44 7365 592193
Website Host: Shopify Inc. – https://www.shopify.com
2. Eligibility
To make a purchase on our website, you must be at least 18 years of age and legally capable of entering into binding contracts under applicable law.
3. Products and Orders
All products displayed on the website are subject to availability. We reserve the right to modify or discontinue products at any time without prior notice.
Order Acceptance
Once you place an order, you will receive an email confirmation. This does not constitute acceptance of the order. A contract is formed only when we dispatch the item(s) and confirm shipment.
We reserve the right to cancel or refuse any order for reasons including but not limited to product availability, errors in pricing or product description, or suspected fraud.
4. Pricing and Payment
All prices are shown in GBP (British Pounds Sterling) and include applicable UK taxes, unless otherwise stated.
We accept the following payment methods:
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Visa, Mastercard, American Express, Diners Club, Discover, JCB
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Apple Pay, Google Pay
Payment must be made in full at the time of order. Orders will not be processed until payment is successfully received.
5. Delivery
We offer free standard delivery within the United Kingdom only.
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Orders are processed within 1–2 business days
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Delivery typically occurs within 3–7 business days
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Orders placed before 2:00 PM on business days are prioritised for same-day processing
We are not responsible for delivery delays due to external factors beyond our control (e.g. courier disruptions or weather conditions).
6. Returns & Refunds
You have the right to cancel or return your order within 30 calendar days of receiving it, in line with UK consumer protection laws.
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Returned items must be unused, in original packaging, with all components included
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Returns are free of charge
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Refunds are issued within 7 business days of receiving the returned item
Please see our Return & Refund Policy for full details.
7. Warranty and Liability
All products sold by Ukexcite are for domestic use only and are provided “as-is” unless otherwise specified.
To the fullest extent permitted by law:
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We do not guarantee uninterrupted or error-free use of the website
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We shall not be liable for indirect or consequential losses
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Our total liability shall not exceed the amount you paid for the product in question
Your statutory rights as a consumer remain unaffected.
8. Intellectual Property
All content, images, and materials on this website are owned by Ukexcite or its licensors. Use, reproduction, or distribution without written permission is prohibited.
9. Privacy & Cookies
We handle your data in accordance with applicable UK data protection laws. For more information, please review our Privacy Policy and Cookie Policy.
10. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
11. Changes to These Terms
We reserve the right to update these Terms at any time without prior notice. The most current version will always be available on this page. Your continued use of the site constitutes acceptance of the updated Terms.
12. Contact
If you have any questions about these Terms, please contact us:
Email: support@ukexcite.com
Phone: +44 7365 592193
Hours: Monday to Friday, 9:00 AM – 6:00 PM
