At Ukexcite, we are committed to protecting your privacy and ensuring transparency in how we handle your personal data. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit or make a purchase from our website https://ukexcite.com/.
This policy is in accordance with the UK General Data Protection Regulation (UK GDPR) and other applicable data protection laws.
1. Data Controller
Ukexcite
41 Barnsole Rd, Gillingham ME7 4DT, United Kingdom
Email: support@ukexcite.com
Phone: +44 7365 592193
2. Information We Collect
We collect and process the following types of personal data:
a. Information You Provide to Us:
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Name and contact details (e.g., email address, phone number, billing/shipping address)
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Payment information (handled securely by third-party providers; we do not store card data)
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Order details (product purchased, order value, purchase date)
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Communication records (e.g., customer service inquiries or support emails)
b. Information Collected Automatically:
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Device and browser information
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IP address
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Referral URLs and browsing behavior
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Cookies and similar tracking technologies (see Section 6)
3. Purpose and Legal Basis of Data Processing
We use your personal data for the following purposes, based on the corresponding legal bases:
| Purpose | Legal Basis |
|---|---|
| To process and deliver your orders | Contractual necessity |
| To communicate with you (e.g., order updates, support) | Legitimate interest |
| To comply with legal obligations | Legal requirement |
| To prevent fraud and secure the platform | Legitimate interest |
| For marketing purposes (if opted-in) | Consent |
| To improve website functionality | Legitimate interest |
4. Sharing Your Personal Information
We do not sell or rent your personal data. We may share it with trusted third parties only when necessary to provide services:
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Shopify (hosting and order processing)
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Payment processors (e.g., Visa, Mastercard, Apple Pay, Google Pay)
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Delivery services and logistics providers
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Customer support tools
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IT and security service providers
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Legal or regulatory authorities, if required by law
All third parties are under contractual obligations to handle your data securely and lawfully.
5. Data Retention
We retain your data only as long as necessary to fulfill the purposes outlined in this policy, including to comply with legal, accounting, or reporting requirements. For example:
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Order records: kept for 6 years (UK tax law)
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Customer communication: retained for a reasonable duration for support and accountability
6. Cookies and Tracking Technologies
Our website uses cookies to:
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Enable core site functionality (e.g., shopping cart)
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Improve user experience and site performance
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Collect analytics via tools such as Google Analytics
You can manage your cookie preferences via your browser settings. Blocking cookies may affect some website features.
7. Your Rights under UK GDPR
As a data subject, you have the following rights:
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Access – Request a copy of the personal data we hold
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Rectification – Request correction of inaccurate or incomplete data
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Erasure – Request deletion of your personal data where legally permissible
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Restriction – Request limitation of processing under certain conditions
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Objection – Object to processing based on legitimate interest
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Data Portability – Request transfer of your data to another service provider
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Withdraw Consent – Where processing is based on your consent
To exercise any of these rights, please contact us at: support@ukexcite.com
8. Data Transfers Outside the UK
If we transfer your data outside the UK (for example, via Shopify or third-party providers), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) or service providers operating in jurisdictions deemed adequate by UK authorities.
9. Data Security
We use appropriate technical and organisational measures to secure your data, including encryption, firewalls, access controls, and secure payment gateways. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
10. Contact Information
If you have any questions or concerns about this Privacy Policy or how your data is processed, please contact:
Ukexcite
41 Barnsole Rd, Gillingham ME7 4DT, United Kingdom
Email: support@ukexcite.com
Phone: +44 7365 592193
