FAQs

1. Where do you deliver?

We currently ship orders within the United Kingdom only. We do not offer international shipping at this time.

2. Is delivery free?

Yes, standard delivery is free on all orders within the UK.

3. How long does delivery take?

Orders are processed within 1 to 2 business days after payment is confirmed. Delivery typically occurs within 3 to 7 business days.
Orders placed before 2:00 PM (UK time) are prioritised for same-day processing.

4. Can I track my order?

Yes. Once your order is dispatched, you will receive an email with a tracking link and courier details. If you do not receive tracking information, please contact our support team.

5. What payment methods do you accept?

We accept the following payment methods:

  • Visa

  • Mastercard

  • American Express

  • Diners Club

  • Discover

  • JCB

  • Apple Pay

  • Google Pay

All payments are processed securely.

6. Can I cancel or change my order?

If your order has not yet been processed, we may be able to cancel or modify it. Please contact us as soon as possible at support@ukexcite.com or call us on +44 7365 592193 (Monday–Friday, 9:00 AM to 6:00 PM).

Once your order is dispatched, we cannot make changes. You may still return the item in line with our return policy.

7. What is your return policy?

We offer a 30-day free return policy. If you are not satisfied with your purchase, you may return it within 30 calendar days of receipt, provided the item is unused and in its original condition.

To initiate a return, contact us by email or phone. We will send you a prepaid return label.

8. When will I receive my refund?

Refunds are processed within 7 business days after we receive and inspect the returned item. Refunds are issued to the original payment method.

9. What should I do if my item is damaged or faulty?

If you receive a damaged or defective item, please contact us within 48 hours of delivery. Include your order number and photos if possible. We will offer a replacement, repair, or refund, depending on the situation.

10. How can I contact customer support?

You can reach our customer service team during business hours: